Our Story

Established in 1935 to serve all Central Oregon, we have grown to provide our tailored services to nine additional states. Oregon, Washington, Idaho, Utah, Nevada, Colorado, California, Arizona, Georgia, and Texas.


Our mission is to provide individuals and businesses with an efficient method of shopping for and ultimately purchasing insurance coverage. Our clients can expect to receive professional advice and personalized service by our licensed agents and account managers. Because we represent some of the most financially sound regional and national insurance carriers, we can consistently shop our clients’ policies to make sure they obtain the most competitive rates.

Unlike a captive, or direct insurance company who only offers their own proprietary products, our agency is 100% independent of any one company. Many insurance consumers don’t fully understand just how important that really is. When it comes to something as important as insurance, it’s imperative that you work with an agency who has an in-depth knowledge of multiple insurance products, companies, and guidelines — not just one.

At the end of the day, what separates one agent from another, is their ability to proactively service their policy holders, and their knowledge of the insurance industry, products, and different situations that may present themselves to their clients.

Welcome to our Agency!

Our agencies have been built by licensed individuals that live and work locally. Our team has been finding solutions in ten states for businesses and individuals for over 89 years. We are proud to be a diverse group of insurance professionals that can help protect most any line of insurance you need.

With over one hundred carriers, we can tailor coverage to your specific needs. We give options to suit our client’s comfort level. Come in and sit down in our offices, call, if you prefer to use our automated options, we strive to make business easy with us. We know our clients are busy and we want to make your insurance experience as stress free as possible. You deserve to know what you are paying for, and our team will take the time to explain your coverage and what it does for you when you need it.

Meet Monica the owner

George Elsom comes from an insurance background with one of the big captive carriers, Monica Elsom had a career in clothing manufacturing, both settled in Central Oregon with our two kids Kaylee and Austin. Moved up to Oregon by a local insurance agency looking for someone to run operations, after many years, they purchased Insure Pacific, Inc., Prineville Insurance Agency in 2008 from
that local agency to run and grow for themselves. In 2013 George and Monica purchased Gerald Ross Agency, Inc., from another local family that they had a relationship with. Both local independent agencies that wanted the next generation to take care of their staff and clients like they would. Our mission is to have the best coverage to compete with the “big guys” and be able to take care of our customers personally. Unfortunately, George passed away in 2015 and Monica has been running it successfully since. The agency has moved
forward improving and building individuals that want to grow and improve themselves. Our team works together to make sure our customers’ needs are met and we are proactive with the needs of everyone.

We love people and helping them protect the things that they have worked so hard for. Our team works together and supports each other in this mission.

–  Monica

Why People Trust Insure Pacific to Protect Them

Monica at Insure Pacific is amazing. She is effective in her attention to detail and quite frankly she gets the job done. This is about to be my 3rd year with this company and I love them!

JaNae Thomas

Sabrina went above and beyond in providing exceptional customer service! Thank you!

Cynthia Garcia

So grateful for Victoria working overtime for us to get all our insurance needs covered. Not only did she find us the best policy for our needs, she explained it to us very well. Highly recommend her!

Jodi Satchel

Liam is fantastic. He was extremely helpful with choosing the right plan for me. I feel he was looking out for my best interest and went above and beyond to make sure I felt happy with it. Very kind and pleasant to speak to in the phone!

Hollie Stanton

Liam was very curteous, prompt to respond, knowledgeable, and confirmed he will follow-up with my insurance company. I've been a Insure Pacific Agency customer for many years and I highly recommend them!

Angie Reid

Sabrina has been extremely helpful and personable! She has gone above and beyond. We are extremely excited to be working with her!

Ashley McGee

Insure Pacific is always awesome! Holly is always prompt in answering our questions, and we couldn't be happier with the staff, the attitudes, and the knowledge they posses about both their products and the communities they serve. We're surely not the biggest fish in the sea, but we always feel ...

Ride Beyond Moto

Holly is awesome!! She recently reached out to me to go over my coverage for the business. We scheduled a time and met at my place of business, it was very productive and we discovered several things that needed changes or updates. This is the reason I want a local ...

Richard Ridenour

Monica and Sabrina have been AMAZING to work with! They thoroughly explained options, made me feel comfortable with my questions, and set me up for success after my divorce, which was priceless. I put a good amount of weight on customer service and I highly recommend Monica and her team ...

Renee Schmidt

Moved to Prineville about a month ago. Before relocating looked online and found Insure Pacific. Called and I am happy we met Sabrina; she’s great. Sabrina was able to compare auto and homeowners policies and get us exactly what we wanted and needed. Also helping with Medicare, and other health ...

Michael Stremme

We have gotten our professional liability through Insure Pacific since 2013 and continue to be very happy with the level of service provided by the staff. Our questions are always answered in a timely and courteous manner. We found Insure Pacific in an online search and even though our business ...

Julia Chapman

What is the value of walking into an insurance company, being treated like a special soul, getting issues resolved and doing it all with excellent communication? I’ve been with Insure Pacific for 10 years and it works like that for me every time. Great people, great service, great product. Thank ...


I have always received excellent service from Insure Pacific. From our 1,500 ac ranch, private city home, businesses, autos, recreational vehicles, farm equipment, and rental properties they have always been right there with excellent service and knowledge. No matter what your needs or your location Prineville is the only insurance ...

Joyce Andersen

Elaina Huffman at Insure Pacific is so very professional and cares about her clients needs. She stays on top of the clients requests. She works very hard at finding the best deal for every person or company. She has been our insurance go to for everything and for all of ...

Shelli Larimer

Sabrina did a great job for us. We tried several other companies who couldn't be bothered to insure our cabin. So glad I found her!!!

Scott Bates

Sabrina was especially great! Not so often these days you get anyone to do follow up. She calls back, sends emails and actually cares what happens to your claim! What a refreshing difference.

Stephanie Schopf

I have been a CPA since 1979. I have had years of experience with various insurance firms, both for my family and for clients. Insure Pacific is the best of all.

Holly Armstrong

I’ve been working with Holly on finding the right insurance for my small business. Not only am I satisfied, I’m thrilled I chose such a professional agent to do business with. All my questions were responded to promptly and she worked really hard to find me the right policy. I ...

Jennifer Alexandria

I have worked with both Sabrina & Joy for my own insurance needs and also for clients. The are super responsive, friendly and knowledgeable. I highly recommend Insure Pacific!

D. Mosley

Professionally and personally, they have been my go-to insurance company for years! I have never had a hard time getting a hold of someone to talk to, and all the brokers that I have worked with throughout the years have been attentive and proactive about making sure that I have ...

Breanne U

Business with Insure Pacific has been phenomenal!!!! Absolutely love the professional service, great rates, and excellent service. The highly-qualified team at Insure Pacific always always stays on top of everything!!! I would highly recommend the team at Insure Pacific guarantee you will get the best service and excellent rates!!!!

Aaron Ruhl

My business has been working with Insure Pacific since 2012 and they have always provided me the best service. They are timely in contacting me about renewals and arranging for payments. They work hard to get me the best policies and prices possible. They provide me with the confidence I ...

Mario Mamone

Sabrina worked with me and I could not be happier with the service I received. She listened, cared, was patient, helpful and extremely knowledgeable. I am a very happy customer.

Linda Andrade

The entire team at Insure Pacific is top-notch. I’ve had all of my P&C policies through them for a couple years now and wouldn’t dream of going anywhere else.

Eric Ross

Very pleased with the polite and helpful service. Sabrina helped me with my auto policies and saved me a fair amount of money I didnt know I was needlessly spending. Highly recommend!

Bobby Bruner

Excellent customer service, Sabrina is great to work with. I use them for all my insurance needs.

Michael Smidt

I asked for quotes for all my insurance - not only did I get quotes but a beautiful comparison of what I'm paying now and will be paying with all the coverages. Sabrina was GREAT!!!!

Kama Stout

They have always been great with getting answers for us...the best customer service...helpful with getting us tge coverage we need...very much appreciated!

Nicki Reed

Sabrina Stout is great. Best customer service. Always ready to help with my insurance.

Maria Fernanda Tascon

Monica is amazing to work with. Very helpful, knowledgeable and responsive.


Customer service from this group has been outstanding. They follow up promptly and reviewed my policy in order to keep me up to date and best taken care of. Prices have been great and their products are extensive. Thank you so much.

Eric Bell

Would highly recommend. Helped our business, Redmond Fencing & Pole Structures, grow. Very professional and helpful.

Emily Drake

they work hard to be available for us

Kings Auto LLC

Working with Sabrina at Prineville was been great! She's been super helpful with a lot of changes frequently happening with our household and always has answers to my questions no matter how big or small. I always feel reassured after talking with her.

Charlene Chow

We really appreciate their service. Thank you, Joy!

John Mitchell

Have had great service!! I would recommend them to anyone.

Donald Fine

FIVE STARS! To this wonderful team!

Kristin Simpson

Tina was great to work with. She is very knowledgeable and was able to answer any questions that I had. She not only was able to handle our unique needs but also saved us over $2k in the process. Nothing but good things to say about Insure Pacific.

Zachary Berger

I have had the absolute pleasure of working with Monica + Sabrina at Insure Pacific. Excellent professionalism and resourcefulness. Super, super happy!

Joel Hubert

I have been with Insure Pacific for years, I needed to change home and auto insurance. Sabrina Stout helped me. She was polite and knowledgeable, she listened to what I was looking for, she explained everything I needed to know, and placed me with Insurance that met my needs and ...

peggy blanchard

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Our team is one click or call away from helping you, your family, or your business with an insurance experience you'll actually enjoy.