Accessibility Statement
Statement updated: November 7, 2026
Insure Pacific is committed to ensuring that our website is accessible to all users, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards established by the World Wide Web Consortium (W3C).
We believe that everyone deserves equal access to insurance information and services. Accessibility is an ongoing effort, and we continually work to improve the user experience for all visitors.
Accessibility Goals
Keyboard Navigation
Our goal is for navigation, forms, buttons, and links to be usable without a mouse. Please report a control you cannot reach or operate.
Screen Reader Support
Semantic headings, field labels, and meaningful image descriptions help people use assistive technology. Compatibility across every page and device has not been verified.
Color Contrast
Readable text and visible controls are design goals. Full sitewide WCAG contrast conformance has not been established.
Responsive Design
The website uses layouts for phones, tablets, and desktop screens. Please tell us if content is difficult to use on your device.
Resizable Text
Browser zoom can enlarge text. Please report any overlapping, obscured, or unavailable content when zoomed.
Descriptive Links
We aim to make link destinations clear and welcome reports of unclear navigation.
Form Labels
Visible field labels and clear error messages are goals for our inquiry forms. You can call or email if a form is difficult to complete.
Focus Indicators
Visible keyboard focus is a design goal. Please report controls where you cannot tell which item is selected.
Known Limitations
This statement does not certify sitewide WCAG or ADA compliance. Potential barriers that need continued testing include:
- Documents and image-heavy content may need alternate descriptions or formats.
- Some third-party embedded content (such as maps or payment portals) may have accessibility limitations outside of our direct control.
- Navigation menus, forms, and the AI chat widget need keyboard, screen-reader, mobile, and zoom checks across supported devices.
Assistive Technology Compatibility
We welcome reports from users of NVDA, JAWS, VoiceOver, TalkBack, keyboard navigation, and other assistive tools. We have not established a tested-version compatibility list. When reporting a barrier, include the page address, device, browser, and assistive technology if you are comfortable sharing them; do not send sensitive insurance or medical information.
Report an Accessibility Issue
We welcome feedback on the accessibility of our website. If you encounter any barriers or have difficulty accessing any content or functionality, please let us know. You can ask the team about an alternative way to obtain the information or service you need. Response timing and an appropriate accommodation will depend on the request; no fixed response deadline is promised here.
Contact Us About Accessibility
Alternative Access to Services
If you are unable to access any insurance information or services through our website due to a disability, please call us at (541) 238-7775Text Us! or visit one of our offices in Bend, Prineville, or Brookings. Our licensed agents are happy to assist you in person or by phone.
Formal Complaints
We are committed to resolving accessibility concerns promptly. If you are not satisfied with our response, you may contact the Oregon Bureau of Labor and Industries (BOLI) or the U.S. Department of Justice Civil Rights Division regarding ADA compliance.
Ongoing Commitment
Accessibility is an ongoing effort. User feedback helps identify barriers for further review. Testing across pages, devices, and assistive technologies is needed before making sitewide conformance or compatibility claims.