Accessibility Statement

Insure Pacific is committed to ensuring that our website is accessible to all users, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards established by the World Wide Web Consortium (W3C).

We believe that everyone deserves equal access to insurance information and services. Accessibility is an ongoing effort, and we continually work to improve the user experience for all visitors.

Accessibility Features

Known Limitations

While we strive for full accessibility, some content on our Site may not yet fully meet WCAG 2.1 AA standards. Areas we are actively working to improve include:

• Some older PDF documents may not be fully accessible to screen readers. We are working to remediate these documents or provide accessible alternatives.
• Some third-party embedded content (such as maps or payment portals) may have accessibility limitations outside of our direct control.
• Some image-heavy sections may benefit from additional descriptive alt text, which we continue to improve.

Assistive Technology Compatibility

Our Site is designed to be compatible with the following assistive technologies:

Report an Accessibility Issue

We welcome feedback on the accessibility of our website. If you encounter any barriers or have difficulty accessing any content or functionality, please let us know. We will make every effort to respond within 5 business days and to provide the information or service you need through an alternative means if necessary.

Alternative Access to Services

If you are unable to access any insurance information or services through our website due to a disability, please call us at (541) 238-7775 or visit one of our offices in Bend, Prineville, or Brookings. Our licensed agents are happy to assist you in person or by phone.

Formal Complaints

We are committed to resolving accessibility concerns promptly. If you are not satisfied with our response, you may contact the Oregon Bureau of Labor and Industries (BOLI) or the U.S. Department of Justice Civil Rights Division regarding ADA compliance.

Ongoing Commitment

Accessibility is an ongoing effort. We regularly review our website for accessibility issues and work to address them promptly. We train our web development team on accessibility best practices and incorporate accessibility testing into our development process. This statement will be reviewed and updated at least annually.