This notice describes the information handled by the Insure Pacific website at insurepacific.com and the contact paths available for privacy questions. It reflects the website features and integrations identified in our source code. The agency’s full operational practices, vendor contracts, retention schedules, and the applicability of privacy laws require owner and legal review; this update is not a certification of compliance.
Please do not submit sensitive information
Do not enter Social Security numbers, medical records, payment card details, passwords, or other sensitive documents in general website forms, AI chat, or a privacy-request email. Contact our team to discuss an appropriate way to provide information needed for an insurance service.
1. Information provided through the website
Contact, quote, claim, and service forms collect the fields you enter, such as name, email address, phone number, address, insurance needs, policy details, and your message. Submitted inquiries can be stored in the agency’s lead database and sent through email, owner notifications, and configured lead-routing integrations. Some quote steps save your name and email when you continue, before you finish the full quote request.
Information you provide can be used to respond to an inquiry, discuss available quotes and coverage, or handle policy service and claims questions. An online request or AI answer does not bind, change, or cancel insurance coverage.
2. Google Analytics, Google Ads, and additional analytics
The website includes Google Analytics and Google Ads tags, including advertising conversion-event code. These tools can process browser and device information, page visits, referring pages, identifiers, and interactions to measure site use and advertising performance. Google may use cookies or similar technologies according to its settings and policies. Tag configuration alone does not establish which conversions were accepted or how every Google setting is configured.
The website also includes an Umami analytics script whose endpoint and website identifier depend on deployment configuration. Hosting and analytics services may process technical request information such as IP addresses and browser details. The actual deployed analytics settings and retention need to be confirmed with the agency and providers.
You can manage cookies through your browser and review Google’s privacy information and advertising controls. Browser settings and provider controls are not a promise that all processing stops or that a legal opt-out has been implemented by this website.
3. AI assistant processing
The chat assistant is AI, not Monica Elsom personally or a staffed live-chat service. When you send a question, the conversation needed to generate an answer is sent to our server and the configured AI service through a Manus gateway. AI service and underlying model providers process that content to produce a response. AI can make mistakes; ask a human insurance professional about your circumstances and policy terms.
If you separately submit an inquiry to the agency, the contact details and inquiry text can be processed through the lead and communication systems described above. Provider logging, retention, training use, and other contractual settings are not established by the website source code. We do not make a no-training or zero-retention assurance. Please avoid personal or sensitive details in AI conversations; you can use our phone or email contact instead.
4. Recipients and other services
Website processing can involve hosting, database storage, email and notification services, configured lead-routing tools such as Zapier, Google, analytics services, and AI providers. For insurance services, information may also need to be provided to carriers, wholesalers, or underwriters. The agency must confirm the complete vendor inventory, actual data flows, and applicable agreements. Linked carrier, payment, and other third-party websites have their own privacy notices.
5. Security and retention
No website, email channel, or internet transmission can guarantee security. Contact the team before sending sensitive information. Retention depends on the type of record, insurance and business requirements, applicable law, and provider settings. A single blanket retention period is not stated here because those record-specific schedules and deletion practices have not been verified.
6. Privacy requests and California choices
Depending on the applicable law, your location, the type of information, and any exemptions, you may have rights to request access, correction, deletion, or choices about certain uses of personal information. California law distinguishes sale from sharing for cross-context behavioral advertising. Google Ads processing needs review against the agency’s actual settings and agreements; we do not make a blanket “no sale or sharing” claim.
To ask about these rights or submit a request, including an opt-out request concerning sale or sharing where applicable, email info@insurepacific.com with the subject “Privacy request”, or call (541) 238-7775. Describe the request and a way to contact you, without sensitive documents. The team may need to verify identity and determine which requirements and exceptions apply.
This is a contact-based request path, not an automated tracking opt-out switch. An email link opens your mail application and does not submit anything until you send it. Agency request ownership, applicable deadlines, identity verification, and advertising preference handling still require operational confirmation.
7. Oregon and other jurisdictions
Being located in Oregon or serving a state does not by itself establish that a particular consumer privacy law applies. Thresholds, insurance-related exclusions, and other exemptions can matter. Contact us with a privacy question regardless of location; the agency and its advisers need to determine the applicable obligations.
8. Children and notice updates
The website is intended for people seeking insurance information and agency services, not for children to submit personal information. If you believe a child has provided information here, contact us. This notice may change as website features and verified practices change; its date describes this website disclosure update, not a completed legal or security audit.
9. Contact Insure Pacific
Insure Pacific
2843 NW Lolo Drive
Bend, OR 97703
Contact our team and view the published Oregon office locations